Once you have paid the deposit for your tour, our sales team will immediately email you your booking confirmation and invoice. When you have received your confirmation, please check the information carefully to make sure that we have booked the arrangements you requested. If there are any inaccuracies, please contact us so that we can make the necessary corrections.
Who looks after my booking now
Once you have paid your deposit and booked on that trip, you will be looked after by our Customer Experience Team, who are responsible for all your travel arrangements until you depart. One of our experienced operations executives will assist you in any way they can, and their contact details can be found at the bottom of your confirmation letter.
How do I make changes to my booking
If you wish to make any changes to your booking, please let us know as soon as possible. All requests for changes should be referred to Customer Operations.
How do I cancel my booking
If you need to cancel your booking, please let us know as soon as possible. This is required in writing and you should refer to the booking terms & conditions with regards to any cancellation charges that may apply. Normally, if you cancel before the final balance is due, the deposit is non-refundable. Please contact Intend Travel for further details.
Reviewing your trip for the Intend Travel website
Within one month of your return from the trip, we will send you an email offering you the chance to post a review on our website – a valuable service for all potential Intend travellers!
